ICDD > ICDD Products > Ordering and Shipping General Phone: 610.325.9814 Fax: 610.325.9823 E-mail: info@icdd.com Web: www.icdd.com Registration: registration@icdd.com Sales: sales@icdd.com Technical Support: support@icdd.com 4 Easy Ways To Order Online: www.icdd.com/products E-mail: sales@icdd.com Fax: 610.325.9823 Mail: International Centre for Diffraction Data 12 Campus Boulevard Newtown Square, PA 19073-3273 U.S.A. Please send us a sales order via fax, e-mail or mail. A convenient order form can be found on our web site at www.icdd.com/products/2007OrderForm.pdf. ICDD requires the name of the end user on all orders. Use product codes in your order, if possible. E-Commerce From the Powder Diffraction File to ICDD Clinic registration, ordering ICDD products and services has never been easier! The ICDD On-Line Store offers: Secure transmission using SSL encryption Customer on-line order history On-line order tracking E-mail order confirmation E-mail shipping notification Customer satisfaction Visit us on-line at www.icdd.com/products PRICING The prices listed herein supersede all others previously published and are subject to change without notice. The ICDD reserves the right to discontinue any product at its discretion. Visit our web site at www.icdd.com/products or contact the ICDD's Customer Service Department for the most recent product information and pricing. RETURN POLICY  Products may be returned within 30 days from the invoice date for a full refund or credit. Products must be returned in their original condition to qualify for a refund or credit. Please include your customer information, invoice number and an explanation in writing for the return when shipping your product to ICDD. Registered products do not qualify. PAYMENT TERMS  Wire transfers, credit cards (Mastercard, Visa, American Express) and checks in U.S. $ and drawn on U.S. banks are acceptable forms of payment. Letters of credit will not be accepted. Payment is due 30 days after receipt of invoice. Finance charges of 1.5% per month (annual percentage rate of 18%) may be applied to overdue balances. LICENSING  ICDD licenses the use of the Powder Diffraction File and software. Licensing for the PDF-2, PDF-4 product line, DDView, SIeve, DDView+ and SIeve+ products are packaged with the CD and DVD. ICDD’s product licenses are nontransferable and intended for use on a single computer. Use on a network server is expressly prohibited. Please refer to the sales descriptions and product policies for further information on licensing. Licensing for other products requires users to contact ICDD’s Customer Service Department. PDF-2 is licensed for 60 months.  At the end of the licensing period, the product license can be extended for an additional 60 months, free of charge, providing that the licensed user has the same organization name and address (i.e. the registered user). License extensions will be processed using ICDD’s license extension procedure. (www.icdd.com/licenses)   DDView/SIeve is licensed for 60 months.  At the end of the licensing period, the product license can be extended for an additional 60 months, free of charge, providing that the licensed user has the same organization name and address (i.e. the registered user). License extensions will be processed using ICDD’s license extension procedure. (www.icdd.com/licenses)   PDF-2 is licensed for 60 months. DDView/SIeve is licensed for 60 months. PDF-4 products (PDF-4+, PDF-4/Minerals, PDF-4/Organics and SIeve+) are licensed for 12 months and serviced by subscription featuring automatic annual renewals. SHIPMENT  All orders shipped by ICDD are F.O.B. Newtown Square, PA, U.S.A. Import duties and all taxes are not included in pricing. Shipment will be made by a commercial carrier chosen ICDD. For your convenience, shipping charges will be added to all invoices. Shipments can be insured upon request; additional charges will apply.  DELIVERY  Approximately 30 days on items in stock after receipt order. Information on foreign currency exchange rates is available at http://quote.yahoo.com/m3?u