Customer Service

Contact Information

4 Easy Ways To Order

  • Online: www.icdd.com/products
  • E-mail: sales@icdd.com
  • Fax: 610.325.9823
  • Mail:
    International Centre for Diffraction Data
    12 Campus Boulevard
    Newtown Square, PA
    19073-3273 U.S.A.

Please send us a sales order via fax, email or mail. ICDD requires the name of the end user on all orders. Use product codes in your order, if possible. A convenient order form can be found on our website at www.icdd.com/products/2013OrderForm.pdf.

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E-commerce
From the Powder Diffraction File to ICDD Clinic registration, ordering ICDD products and services has never been easier!

Pricing
The prices listed herein supersede all others previously published and are subject to change without notice. ICDD reserves the right to discontinue any product at its discretion. Visit our website at www.icdd.com or contact our Customer Service Department for the most recent product information and pricing.

Return Policy
Products may be returned within 30 days from the invoice date for a full refund or credit (excluding shipping/handling). Products must be returned in original condition to qualify for a refund or credit. Registered products do not qualify. Please complete a Return Merchandise Authorization (RMA) form to receive approval prior to returning product. Visit www.icdd.com/products/RMA.doc to download the RMA form. Defective products will be replaced promptly, but must be returned for testing.

Warranty Policy
Customers' sole remedy for any defective Licensed Product shall be replacement of the Licensed Product, which right must be exercised by written notice given within 30 days of purchase. Defective products will be replaced promptly, but must be returned for testing.

Payment Terms
Wire transfers, credit cards (Mastercard, Visa, American Express) and checks in USD$ and drawn on U.S. banks are acceptable forms of payment. Letters of credit will not be accepted. Payment is due 30 days after receipt of invoice. Finance charges of 1.5% per month (annual percentage rate of 18%) may be applied to overdue balances.

Licensing
ICDD licenses the use of the Powder Diffraction File and software. Licensing for the PDF-2, PDF-4 product line, and associated software (SIeve and SIeve+) are packaged with the CD, DVD and/or dongle. ICDD's product licenses are nontransferable and intended for use on a single computer. It is expressly prohibited to access the database over a network or access the database using desktop sharing or screen sharing software. Please refer to the sales descriptions and product policies for further information on licensing. Licensing for other products requires users to contact ICDD's Customer Service Department.

Shipment
All orders shipped by ICDD are F.O.B. Newtown Square, PA, U.S.A. Import duties and all taxes are not included in pricing and are the sole responsibility of the customer. Shipment will be made by a commercial carrier chosen by ICDD. For your convenience, shipping charges will be added to all invoices. Shipments can be insured upon request; additional charges will apply.

Orders & Delivery
All orders are handled on a First In, First Out (FIFO) priority queue. Delivery will occur approximately 30 days on items in stock after receipt of completed order.

Note: Customers in Japan, Korea and Russia must order through an ICDD licensed vendor.

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ICDD, the ICDD logo, PDF, and Denver X-ray Conference and design are registered in the U.S. Patent and Trademark Office. Powder Diffraction File is a trademark of the JCPDS—International Centre for Diffraction Data.