ICDD ISO Certified

Customer Service

Contact Information

4 Easy Ways To Order

Ordering Information
Please send us a sales order via fax, email, or mail. ICDD requires the name of the end user on all orders. Use product codes in your order, if possible. A convenient Order/Quotation Form can be found here: www.icdd.com/products/ICDD-Order-Form.pdf.

order/quotation form

The ICDD Online Store Offers:

  • Secure transmission using SSL encryption
  • Customer online order history
  • Online order tracking
  • Email order confirmation
  • Email shipping notification
  • Customer satisfaction

From the Powder Diffraction File to ICDD Clinic registration, ordering ICDD products and services has never been easier!

The prices listed herein supersede all others previously published and are subject to change without notice. ICDD reserves the right to discontinue any product at its discretion. See the Price List or contact our Customer Service Department for the most recent product information and pricing.

Return Policy
Products may be returned within 30 days from the invoice date for a full refund or credit (excluding shipping/handling). Products must be returned in original condition to qualify for a refund or credit. Registered products do not qualify. Please complete a Return Merchandise Authorization (RMA) form to receive approval prior to returning product. Visit www.icdd.com/products/ICDD-RMA-Form.pdf to complete the form. Defective products will be replaced promptly, but must be returned for testing.

Warranty Policy
Customers’ sole remedy for any defective Licensed Product shall be replacement of the Licensed Product, which right must be exercised by written notice given within 30 days of purchase. Defective products will be replaced promptly, but must be returned for testing.

Payment Terms
Wire transfers, credit cards (MasterCard, Visa, American Express) and checks in USD$ and drawn on U.S. banks are acceptable forms of payment. Letters of credit will not be accepted. Payment is due within 30 days from invoice date. Finance charges of 1.5% per month (annual percentage rate of 18%) may be applied to overdue balances.

Wire Transfers Information
ICDD accepts wire transfers, credit cards (MasterCard, Visa, American Express) and checks in US Dollars ($) as acceptable forms of payment for ICDD products. When purchasing an ICDD product and making payment via wire transfer, we recommend that you visit the SWIFT network website at www.theswiftcodes.com to confirm that your bank participates within the SWIFT network.  If they do not participate, please locate a convenient bank that does participate. The Society for Worldwide Interbank Financial Telecommunication (SWIFT) provides a network that enables financial institutions worldwide to send and receive information about financial transactions in a secure, standardized and reliable environment. These banks will assist you in converting your currency to US$ for payment.

Step 1: Visit www.theswiftcodes.com to locate a convenient bank.

Step 2: Place your order with ICDD. ICDD will provide an invoice and the ICDD Payment Information. This will include the information that the bank needs to send your payment to the ICDD.

Step 3: Provide your bank with the ICDD invoice and Payment Information. Inform your bank to send ICDD the U.S. dollar amount listed on the invoice. Please note that many banks charge a fee for wire transfers.  All fees, taxes, and duties are the customer’s responsibility.

Please contact ICDD at sales@icdd.com or by phone at 610.325.9814 if you have any questions or concerns. We are happy to assist you.

ICDD licenses the use of the Powder Diffraction File and software. Licensing for the PDF-2, PDF-4 product line, and associated software (SIeve and SIeve+) are packaged with the CD, DVD, USB, and/or dongle. ICDD’s product licenses are nontransferable and intended for use on a single computer. It is expressly prohibited to access the database over a network or access the database using desktop sharing or screen sharing software*. Please refer to the sales descriptions and product policies for further information on licensing.
*Contact ICDD for WebPDF-4+ licensing.

All orders shipped by ICDD are F.O.B. Newtown Square, PA, USA. Import duties and all taxes are not included in pricing and are the sole responsibility of the customer. Shipment will be made by a commercial carrier chosen by ICDD. For your convenience, shipping charges will be added to all invoices. Shipments can be insured upon request; additional charges will apply.

All orders are handled on a First In, First Out (FIFO) priority queue. Delivery will occur approximately 30 days on items in stock after receipt of completed order.

Note: Customers in Japan, South Korea and Russia must order through an ICDD licensed vendor.


ICDD, the ICDD logo, PDF, and Denver X-ray Conference and design are registered in the U.S. Patent and Trademark Office. Powder Diffraction File is a trademark of the JCPDS—International Centre for Diffraction Data.

Scroll to Top