Ordering Information

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The Powder Diffraction File™ databases are licensed, copyrighted databases. To purchase an ICDD database license, an end-user must purchase the license directly through the ICDD or place an order directly through one of our authorized distributors.

Ordering Information –
Please send us a sales order via fax, email, or mail. ICDD requires the name of the end-user on all orders. If possible, use product codes in your order. See the convenient Order/Quotation Form. The Powder Diffraction File databases are licensed, copyrighted databases. In order to purchase an ICDD database license, an end-user must purchase the license directly through the ICDD or place an order directly through one of our authorized distributors.

Pricing – 
The prices listed herein supersede all previously published prices and are subject to change without notice. ICDD reserves the right to modify or discontinue any product at its discretion. See the Price List or contact our Customer Service Department for the most recent product information and pricing.

Return Policy – 
Products may be returned within 30 days from the invoice date for a full refund or credit (excluding shipping/handling). Products must be returned in their original condition to qualify for a refund or credit. Registered products can not be returned. Please complete a Return Merchandise Authorization (RMA) form to receive approval prior to returning the product. Defective products will be replaced promptly but must be returned for testing.

Warranty Policy – 
Customers’ sole remedy for any defective Licensed Product shall be replacement of the Licensed Product, which right must be exercised by written notice given within 30 days of purchase. Defective products will be replaced promptly but must be returned for testing. Product warranty is on the system requirements associated with the product release. If you need to change your computer specifications, ICDD recommends that you reference the ReadMe.txt or product insert for your product release to check for compatibility.

Payment Terms – 
Wire transfers, credit cards (MasterCard, Visa, American Express), and checks in USD and drawn on USA banks are acceptable forms of payment. Letters of credit will not be accepted. Payment is due within 30 days from the invoice date. Finance charges of 1.5% per month (annual percentage rate of 18%) may be applied to overdue balances.

Licensing –
ICDD licenses the use of the Powder Diffraction File, associated software, and JADE software packages. Licensing for the Powder Diffraction File, associated software, and JADE software packages are provided via USB, USB dongle, or Download. ICDD’s product licenses are nontransferable and intended for use on a single computer. Server licenses are available for use on multiple PCs. Please refer to the sales descriptions and product policies for further information on licensing.

Site Licensing
Multi-year Licensing

Orders  –
Orders which include terms and conditions are reviewed prior to order acceptance. Once orders are accepted, they are processed on a first-in/first-out basis. NOTE: Customers in Japan and South Korea, must order through an ICDD authorized distributor.

Shipment – 
The ICDD ships via INCOTERM: EXW / EXWORKS Import duties and all taxes are not included in pricing and are the sole responsibility of the customer. Shipment will be made by a commercial carrier chosen by ICDD. For your convenience, shipping charges will be added to all invoices. Shipments can be insured upon request; additional charges will apply.

E-commerce –

• Secure transmission using SSL encryption
  Customer online order history
  Online order tracking
  Email order confirmation
  Email shipping notification
  Customer satisfaction